SET 10 - Service Goals
Value to Help, Support, Give, and Serve
What do you value?
The things you value in life serve as guides. They become the goals that you strive to achieve. SET 10: Value Help - Support - Give - Serve
What is your purpose?
Life becomes intolerable without the receiving and giving of service between people. You want to participate and promote these essential interactions.
Administrative Support Occupations
Claims Takers, Unemployment Benefits
Customer Service Representatives
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints.
First Line Supervisors of Office and Administration Support Workers
Directly supervise and coordinate the activities of clerical and administrative support workers.
Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing forms. May sort, classify, and file forms.
Similar: Eligibility Interviewer
Secretaries and Administrative Assistants
Perform routine administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.
Similar: Government employees; Legal Secretaries and Administrative Assistants; Medical Secretaries and Administrative Assistants
Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections.
Similar: Communications Equipment Operators; Switchboard Operators, Including Answering Service video
Architecture and Engineering Occupations
Health and Safety Engineers
Promote worksite or product safety by applying knowledge of industrial processes, mechanics, chemistry, psychology, and industrial health and safety laws. Includes industrial product safety engineers.
Similar: Fire-Prevention and Protection Engineers
Business and Financial Occupations
Agents and Business Managers of Artists, Performers, and Athletes
Represent and promote artists, performers, and athletes in dealings with current or prospective employers. May handle contract negotiation and other business matters for clients.
Human Resources Specialists
Recruit, screen, interview, or place individuals within an organization. May perform other activities in multiple human resources areas.
Labor Relations Specialists
Resolve disputes between workers and managers, negotiate collective bargaining agreements, or coordinate grievance procedures to handle employee complaints.
Training and Development Specialists
Design or conduct work-related training and development programs to improve individual skills or organizational performance. May analyze organizational training needs or evaluate training effectiveness.
Community and Social Service Occupations
Conduct religious worship and perform other spiritual functions associated with beliefs and practices of religious faith or denomination. Provide spiritual and moral guidance and assistance to members.
Similar: Directors, Religious Activities and Education; Religious Educators; Religious Workers
Healthcare Social Workers
Provide individuals, families, and groups with the psychosocial support needed to cope with chronic, acute, or terminal illnesses. Services include advising family caregivers. Provide patients with information and counseling, and make referrals for other services.
Similar: Hospice Counselor
Marriage and Family Therapists
Diagnose and treat mental and emotional disorders, whether cognitive, affective, or behavioral, within the context of marriage and family systems.
Mental Health and Substance Abuse Social Workers
Assess and treat individuals with mental, emotional, or substance abuse problems, including abuse of alcohol, tobacco, and/or other drugs. Activities may include individual and group therapy, crisis intervention, case management, client advocacy, prevention, and education.
Probation Officers and Correctional Treatment Specialists
Provide social services to assist in rehabilitation of law offenders in custody or on probation or parole. Make recommendations for actions involving formulation of rehabilitation plan and treatment of offender, including conditional release and education and employment stipulations.
Counsel individuals to maximize the independence and employability of persons coping with personal, social, and vocational difficulties that result from birth defects, illness, disease, accidents, aging, or the stress of daily life.
Social and Human Service Assistants
Assist other social and human service providers in providing client services in a wide variety of fields, such as psychology, rehabilitation, or social work, including support for families. May assist clients in identifying and obtaining available benefits and social and community services.
Education and Library Occupations
Adult Basic and Secondary Education and ESL Teachers
Teach or instruct out-of-school youths and adults in basic education, literacy, or English as a Second Language classes, or in classes for earning a high school equivalency credential.
Career and Technical Education Teachers
Teach vocational courses intended to provide occupational training below the baccalaureate level in subjects such as construction, mechanics/repair, manufacturing, transportation, or cosmetology, primarily to students who have graduated from or left high school.
High School Teachers
High school teachers teach academic lessons and various skills that students will need to attend college and to enter the job market.
Similar: Middle School Teachers
Develop instructional material, coordinate educational content, and incorporate current technology into instruction in order to provide guidelines to educators and instructors for developing curricula and conducting courses. May train and coach teachers.
Kindergarten and Elementary School Teachers
Kindergarten and elementary school teachers instruct young students in basic subjects in order to prepare them for future schooling.
Postsecondary teachers instruct students in a wide variety of academic and technical subjects beyond the high school level.
Similar: Agricultural Sciences Teachers; Anthropology and Archeology Teachers; Architecture Teachers; Art, Drama, and Music Teachers; Atmospheric, Earth, Marine, and Space Sciences Teachers; Biological Science Teachers; Business Teachers; Chemistry Teachers; Communications Teachers; Computer Science Teachers; Criminal Justice and Law Enforcement Teachers; Economics Teachers; Engineering Teachers; English Language and Literature Teachers; Environmental Science Teachers; Family and Consumer Sciences Teachers; Foreign Language and Literature Teachers; Forestry and Conservation Science Teachers; Geography Teachers; Gym Teachers; Health Specialties Teachers; History Teachers; Law Teachers; Library Science Teachers, Mathematical Science Teachers; Nursing Instructors and Teachers; Philosophy and Religion Teachers; Physics Teachers; Political Science Teachers; Psychology Teachers; Recreation and Fitness Studies Teachers; Social Sciences Teachers; Social Work Teachers; Sociology Teachers;
Self-Enrichment Education Teachers
Teach or instruct individuals or groups for the primary purpose of self-enrichment or recreation, rather than for an occupational objective, educational attainment, competition, or fitness.
Similar: Drama Coach
Special Education Teachers
Special education teachers work with students who have a wide range of learning, mental, emotional, and physical disabilities.
Teacher assistants work with a licensed teacher to give students additional attention and instruction.
Similar: Online Educators; Substitute Teachers; Tutors
Entertainment and Sports Occupations
Coaches and Scouts
Instruct or coach groups or individuals in the fundamentals of sports for the primary purpose of competition. Demonstrate techniques and methods of participation. May evaluate athletes’ strengths and weaknesses as possible recruits or to improve the athletes’ technique to prepare them for competition.
Healthcare and Technical Occupations
Diagnose, treat, and prevent disorders by stimulating specific acupuncture points within the body using acupuncture needles. May also use cups, nutritional supplements, therapeutic massage, acupressure, and other alternative health therapies.
Similar: Holistic Therapists
Evaluate and treat musculoskeletal injuries or illnesses. Provide preventive, therapeutic, emergency, and rehabilitative care.
Administer oral hygiene care to patients. Assess patient oral hygiene problems or needs and maintain health records. Advise patients on oral health maintenance and disease prevention. May provide advanced care such as providing fluoride treatment or administering topical anesthesia.
Dietitians and Nutritionists
Plan and conduct food service or nutritional programs to assist in the promotion of health and control of disease. May supervise activities of a department providing quantity food services, counsel individuals, or conduct nutritional research.
EMTs and Paramedics
Emergency medical technicians (EMTs) and paramedics respond to emergency calls, performing medical services and transporting patients to medical facilities.
General Internal Medicine Physicians
Diagnose and provide nonsurgical treatment for a wide range of diseases and injuries of internal organ systems. Provide care mainly for adults and adolescents, and are based primarily in an outpatient care setting.
Similar: Allergists and Immunologists video; Anesthesiologists video; Audiologists video; Cardiologists; Dermatologists; Emergency Medicine Physicians; Family Medicine Physicians video; Healthcare Diagnosing or Treating Practitioners; Hospitalists; Naturopathic Physicians video; Medical and Health Services Managers video; Neurologists; Obstetricians and Gynecologists video; Ophthalmologists; Pathologists; Pediatricians video; Physical Medicine and Rehabilitation Physicians; Podiatrist video; Urologists
Hearing Aid Specialists
Select and fit hearing aids for customers. Administer and interpret tests of hearing. Assess hearing instrument efficacy. Take ear impressions and prepare, design, and modify ear molds.
Home Health and Personal Care Aides
Monitor the health status of an individual with disabilities or illness, and address their health-related needs, such as changing bandages, dressing wounds, or administering medication. Work is performed under the direction of offsite or intermittent onsite licensed nursing staff.
Similar: Elder Care Specialists
Diagnose and treat acute, episodic, or chronic illness, independently or as part of a healthcare team. May focus on health promotion and disease prevention.
Design, measure, fit, and adapt lenses and frames for client according to written optical prescription or specification. Assist client with inserting, removing, and caring for contact lenses. Assist client with selecting frames. Measure customer for size of eyeglasses and coordinate frames with facial and eye measurements and optical prescription.
Orthotists and Prosthetists
Design, measure, fit, and adapt orthopedic braces, appliances or prostheses, such as limbs or facial parts for patients with disabling conditions.
Assist patients in obtaining services, understanding policies and making health care decisions.
Dispense drugs prescribed by physicians and other health practitioners and provide information to patients about medications and their use. May advise physicians and other health practitioners on the selection, dosage, interactions, and side effects of medications.
Provide healthcare services typically performed by a physician, under the supervision of a physician. Conduct complete physicals, provide treatment, and counsel patients. May, in some cases, prescribe medication. Must graduate from an accredited educational program for physician assistants.
Assess, plan, organize, and participate in rehabilitative programs that improve mobility, relieve pain, increase strength, and improve or correct disabling conditions resulting from disease or injury.
Diagnose, treat, and help prevent mental disorders.
Plan, direct, or coordinate medically-approved recreation programs for patients in hospitals, nursing homes, or other institutions. Activities include sports, trips, dramatics, social activities, and crafts. May assess a patient condition and recommend appropriate recreational activity.
Assess and treat persons with speech, language, voice, and fluency disorders. May select alternative communication systems and teach their use. May perform research related to speech and language problems.
Similar: Speech-Language Pathology Assistant
Repairing injuries… preventing disease… even transplanting organs: surgeons are literally on the “cutting edge” of medicine.
Diagnose, treat, or research diseases and injuries of animals. Includes veterinarians who conduct research and development, inspect livestock, or care for pets and companion animals.
Installation and Maintenance Occupations
Audiovisual Equipment Installers and Repairers
Install, repair, or adjust audio or television receivers, stereo systems, camcorders, video systems, or other electronic entertainment equipment in homes or other venues. May perform routine maintenance.
Automotive Service Technicians and Mechanics
Diagnose, adjust, repair, or overhaul automotive vehicles.
Similar: Automotive and Watercraft Service Attendants video; Automotive Body and Glass Repairers video; Bicycle Repairers video; Bus and Truck Mechanics and Diesel Engine Specialists video; Cleaners of Vehicles and Equipment; Farm Equipment Mechanics and Service Technicians; Mobile Heavy Equipment Mechanics; Rail Car Repairers; Recreational Vehicle Service Technicians; Tire Repairers and Changers video
Camera and Photographic Equipment Repairers
Repair and adjust cameras and photographic equipment, including commercial video and motion picture camera equipment.
Coin, Vending, and Amusement Machine Servicers and Repairers
Install, service, adjust, or repair coin, vending, or amusement machines including video games, juke boxes, pinball machines, or slot machines.
Computer, Automated Teller, and Office Machine Repairers
Repair, maintain, or install computers, word processing systems, automated teller machines, and electronic office machines, such as duplicating and fax machines.
Electric Motor, Power Tool, and Related Repairers
Repair, maintain, or install electric motors, wiring, or switches.
Similar: Control and Valve Installers and Repairers; Electrical and Electronics Installers and Repairers; Home Appliance Repairers; Mechanical Door Repairers; Precision Instrument and Equipment Repairers
Administrative Law Judges, Adjudicators, and Hearing Officers
Conduct hearings to recommend or make decisions on claims concerning government programs or other government-related matters. Determine liability, sanctions, or penalties, or recommend the acceptance or rejection of claims or settlements.
Similar: Judges, Magistrate Judges, and Magistrates
Arbitrators, Mediators, and Conciliators
Facilitate negotiation and conflict resolution through dialogue. Resolve conflicts outside of the court system by mutual consent of parties involved.
Similar: Facilitators; Ombudsman
Represent clients in criminal and civil litigation and other legal proceedings, draw up legal documents, or manage or advise clients on legal transactions. May specialize in a single area or may practice broadly in many areas of law.
Similar: Environmental lawyers; Patent Agents
Paralegals and Legal Assistants
Assist lawyers by investigating facts, preparing legal documents, or researching legal precedent. Conduct research to support a legal proceeding, to formulate a defense, or to initiate legal action.
Similar: Jury Consultants; Legal Support Workers; Legislative Assistants
Administrative Services Managers
Plan, direct, or coordinate one or more administrative services of an organization, such as records and information management, mail distribution, and other office support services.
Similar: Business Operations Managers; Compliance Managers; Facilities Managers; Government and Public Administration
Determine and formulate policies and provide overall direction of companies or private and public sector organizations within guidelines set up by a board of directors or similar governing body. Plan, direct, or coordinate operational activities at the highest level of management with the help of subordinate executives and staff managers.
Similar: Entrepreneur; General and Operations Managers
Education and Childcare Administrators, Preschool and Daycare
Plan, direct, or coordinate academic or nonacademic activities of preschools or childcare centers and programs, including before- and after-school care.
Emergency Management Directors
Plan and direct disaster response or crisis management activities, provide disaster preparedness training, and prepare emergency plans and procedures for natural (e.g., hurricanes, floods, earthquakes), wartime, or technological (e.g., nuclear power plant emergencies or hazardous materials spills) disasters or hostage situations.
Similar: Federal Agency Director
Fitness and Wellness Coordinators
Manage or coordinate fitness and wellness programs and services. Manage and train staff of wellness specialists, health educators, or fitness instructors.
Similar: Spa Managers
Human Resources Managers
Plan, direct, or coordinate human resources activities and staff of an organization.
Develop, introduce, or enact laws and statutes at the local, tribal, state, or federal level. Includes only workers in elected positions.
Medical and Health Services Managers
Plan, direct, or coordinate medical and health services in hospitals, clinics, managed care organizations, public health agencies, or similar organizations.
Similar: Health Promotion Managers; Nurse Managers
Public Relations Managers
Plan, direct, or coordinate activities designed to create or maintain a favorable public image or raise issue awareness for their organization or client.
Similar: Campaign Strategists; Diplomats; Philanthropic Consultants; Foreign Service Officer; Fundraising Managers; Lobbyists; Motivational speakers; Nonprofit Organization Directors; Political Campaign Managers; Public Engagement Managers; Public Relations Specialists video; Publicists; Training and Development Managers video
Social and Community Service Managers
Plan, direct, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization’s budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.
Media and Communication Occupations
Interpreters and Translators
Interpret oral or sign language, or translate written text from one language into another.
News Analysts, Reporters, and Journalists
Narrate or write news stories, reviews, or commentary for print, broadcast, or other communications media such as newspapers, magazines, radio, or television. May collect and analyze information through interview, investigation, or observation.
Similar: Court Reporters and Simultaneous Captioners video; Media Programming Directors, Media Technical Directors/Managers; Science Journalists
Public Relations Specialists
Promote or create an intended public image for individuals, groups, or organizations. May write or select material for release to various communications media. May specialize in using social media.
Writers and Authors
Originate and prepare written material, such as scripts, stories, advertisements, and other material.
Similar: Bloggers; Calligraphers; Children Book Writers; Columnists; Comic Artist; Comic Writers; Copywriters; Data Entry Keyers video; Grant Writers; Novelists; Playwrights; Poets, Lyricists and Creative Writers; Political Cartoonists; Proofreaders and Copy Markers; Resume Writer; Screenwriters; Science Writers; Speech writers; Technical Writers video; Travel Writers; Word Processors and Typists video
Personal Care and Service Occupations
Amusement and Recreation Attendants
Perform a variety of attending duties at amusement or recreation facility. May schedule use of recreation facilities, maintain and provide equipment to participants of sporting events or recreational pursuits, or operate amusement concessions and rides.
Similar: Pet Groomers; Zookeepers
Baggage Porters and Bellhops
Handle baggage for travelers at transportation terminals or for guests at hotels or similar establishments.
Attend to children at schools, businesses, private households, and childcare institutions. Perform a variety of tasks, such as dressing, feeding, bathing, and overseeing play.
Similar: Nannies; Personal Care and Service Workers
Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.
Exercise Trainers and Group Fitness Instructors
Instruct or coach groups or individuals in exercise activities for the primary purpose of personal fitness. Demonstrate techniques and form, observe participants, and explain to them corrective measures necessary to improve their skills. Develop and implement individualized approaches to exercise.
Similar: Body Builders; Fitness and Wellness Coordinators video; Martial Arts Instructors; Yoga Instructors
First-Line Supervisors of Entertainment and Recreation Workers
Directly supervise and coordinate activities of entertainment and recreation related workers.
Similar: Camp Directors; Cruise Directors; Dating Matchmaker; Recreational Leaders
Hairdressers, Hairstylists, and Cosmetologists
Provide beauty services, such as cutting, coloring, and styling hair, and massaging and treating scalp. May shampoo hair, apply makeup, dress wigs, remove hair, and provide nail and skincare services.
Hosts and Hostesses
Take orders and serve food and beverages to patrons at tables in dining establishment.
Locker Room, Coatroom, and Dressing Room Attendants
Provide personal items to patrons or customers in locker rooms, dressing rooms, or coatrooms.
Similar: Costume Attendants
Makeup Artists, Theatrical and Performance
Apply makeup to performers to reflect period, setting, and situation of their role.
Morticians, Undertakers, and Funeral Arrangers
Perform various tasks to arrange and direct individual funeral services, such as coordinating transportation of body to mortuary, interviewing family or other authorized person to arrange details, selecting pallbearers, aiding with the selection of officials for religious rites, and providing transportation for mourners.
Similar: Funeral Home Managers; Crematory Operators; Embalmers; Funeral Attendants
Coordinate activities in resident facilities in secondary school and college dormitories, group homes, or similar establishments. Order supplies and determine need for maintenance, repairs, and furnishings. May maintain household records and assign rooms.
Provide skincare treatments to face and body to enhance an individual’s appearance. Includes electrologists and laser hair removal specialists.
Escort individuals or groups on sightseeing tours or through places of interest, such as industrial establishments, public buildings, and art galleries.
Similar: Bicycle Tour Guides; Ecotourism Guides
Physical and Social Science Occupations
Neuropsychologists and Clinical Neuropsychologists
Assess and diagnose patients with neurobehavioral problems related to acquired or developmental disorders of the nervous system, such as neurodegenerative disorders, traumatic brain injury, seizure disorders, and learning disabilities. Recommend treatment after diagnosis, such as therapy, medication, or surgery.
Plan, develop, and conduct programs to inform public of historical, natural, and scientific features of national, state, or local park.
Similar: Outward bound guide
Psychologists study cognitive, emotional, and social processes and behavior by observing, interpreting, and recording how individuals relate to one another and to their environments.
Study human society and social behavior by examining the groups and social institutions that people form, as well as various social, religious, political, and business organizations.
Similar: Architectural Historians; Art Historians; Historians; Mythologists; Philosopher; Political Scientists; Social Critic
Protective Services Occupations
Animal Control Workers
Handle animals for the purpose of investigations of mistreatment, or control of abandoned, dangerous, or unattended animals.
Correctional Officers and Jailers
Detectives and Criminal Investigators
Conduct investigations related to suspected violations of federal, state, or local laws to prevent or solve crimes.
Similar: Computer Forensic Specialists; Counterintelligence Officers; Crossing Guards and Flaggers video; Customs and Border Protection Officers video; First-Line Supervisors of Police and Detectives; Forensic Science Technicians video; Immigration Officers; Intelligence Agents; Intelligence Analysts; Police and Sheriff’s Patrol Officers; Police Identification and Records Officers; Special Agents; Transit and Railroad Police
Control and extinguish fires or respond to emergency situations where life, property, or the environment is at risk. Duties may include fire prevention, emergency medical service, hazardous material response, search and rescue, and disaster assistance.
Similar: Fire Inspectors and Investigators video; First-Line Supervisors of Firefighting and Prevention Workers; Forest Fire Inspectors and Prevention Specialists; Search and Rescue Workers
Lifeguards, Ski Patrol, and Other Recreational Protective Service Workers
Monitor recreational areas, such as pools, beaches, or ski slopes, to provide assistance and protection to participants.
Police, Fire, and Ambulance Dispatchers
Police, fire, and ambulance dispatchers, also called public safety telecommunicators, answer emergency and nonemergency calls.
Private Detectives and Investigators
Gather, analyze, compile, and report information regarding individuals or organizations to clients, or detect occurrences of unlawful acts or infractions of rules in private establishment.
Guard, patrol, or monitor premises to prevent theft, violence, or infractions of rules. May operate x-ray and metal detector equipment.
Similar: First-Line Supervisors of Security Workers; Parking Enforcement Workers; Retail Loss Prevention Specialists; School Bus Monitors
Counter and Rental Clerks
First-Line Supervisors of Retail Sales Workers
Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.
Similar: First-Line Supervisors of Non-Retail Sales Workers; Retail Store Managers
Insurance Sales Agents
Sell life, property, casualty, health, automotive, or other types of insurance. May refer clients to independent brokers, work as an independent broker, or be employed by an insurance company.
Sell merchandise, such as furniture, motor vehicles, appliances, or apparel to consumers.
Similar: Cashiers; Door-to-Door Sales Workers, News and Street Vendors, and Related Workers; Parts Salespersons; Retail Store Owners
Plan and sell transportation and accommodations for customers. Determine destination, modes of transportation, travel dates, costs, and accommodations required. May also describe, plan, and arrange itineraries and sell tour packages. May assist in resolving clients’ travel problems.
Ambulance Drivers and Attendants
Drive ambulance or assist ambulance driver in transporting sick, injured, or convalescent persons. Assist in lifting patients.
Drive bus or motor coach, including regular route operations, charters, and private carriage. May assist passengers with baggage. May collect fares or tickets.
Monitor safety of the aircraft cabin. Provide services to airline passengers, explain safety information, serve food and beverages, and respond to emergency incidents.
Park vehicles or issue tickets for customers in a parking lot or garage. May park or tend vehicles in environments such as a car dealership or rental car facility. May collect fee.
Provide services to ensure the safety of passengers aboard ships, buses, trains, or within the station or terminal. Perform duties such as explaining the use of safety equipment, serving meals or beverages, or answering questions related to travel.
Similar: Passenger Service Representatives
Taxi Drivers and Chauffeurs
Drive a motor vehicle to transport passengers on an unplanned basis and charge a fare, usually based on a meter.
Conclusion: general preference according to the number of your selection: SET 10 Help people or other things.
Sources: From "O*NET OnLine" by the National Center for O*NET Development. Used under the CC BY 4.0 license. And, Bureau of Labor Statistics, U.S. Army Talent Management, United States Air Force, U.S. Air Force and Space Force Recruiting, and America's Navy YOUTUBE Channel.
#Service goals #Help #Support #Give #Serve
Sources: From "O*NET OnLine" by the National Center for O*NET Development. Used under the CC BY 4.0 license. And, Bureau of Labor Statistics, U.S. Army Talent Management, United States Air Force, U.S. Air Force and Space Force Recruiting, and America's Navy YOUTUBE Channel.